Shipping policy

Last Updated: August 27, 2026

Thank you for shopping with Mindkeeda.

This Shipping Policy explains how we process, ship, and deliver orders placed through www.mindkeeda.com. Please review this policy before placing an order.

1. Order Processing Time

Orders are generally processed within 1–3 business days.

Business Days: Monday through Friday, excluding applicable U.S. public holidays.

Processing times may be longer during holidays, promotions, peak seasons, or periods of high order volume. If a significant delay affects your order, we will notify you by email.

2. Shipping Destination

We currently ship orders within the United States.

Shipping availability may depend on the shipping address, the products in your order, and the shipping options available at checkout.

Please make sure your shipping information is complete and accurate before placing your order.

3. Estimated Delivery Time

Estimated delivery time consists of both order processing time and shipping transit time.

Estimated Total Delivery Time = Processing Time + Shipping Time

United States Standard Shipping:
Processing Time: 1–3 business days
Shipping Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, holidays, address issues, high order volume, or other circumstances outside our control.

4. Shipping Cost

Standard shipping is currently offered at no additional charge for orders shipped within the United States, unless otherwise stated at checkout.

If any shipping charges apply to your order, the applicable shipping cost will be displayed at checkout before payment is completed.

5. Order Tracking

After your order has shipped, we will provide shipping confirmation and tracking information when available.

Tracking information may take 24–72 hours to update after the package has been shipped.

If tracking information does not update immediately, please allow additional time for the carrier's tracking system to update.

6. Shipping Carriers

The carrier or logistics provider used for an order may vary depending on the shipping address, the products in the order, and applicable fulfillment requirements.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully review your name, street address, apartment, suite or unit number, city, state, ZIP code, phone number, and email address before submitting your order.

An incorrect or incomplete shipping address may result in delivery delays, failed delivery, or the package being returned.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible at hello@mindkeeda.com.

We will make reasonable efforts to assist with address changes, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.

8. Lost, Delayed, or Missing Packages

If your package appears delayed, lost, or is marked as delivered but you have not received it, please contact us at hello@mindkeeda.com with your order number and tracking information.

Before contacting us, we recommend checking:

The shipping address shown on your order confirmation
Your mailbox, front door, porch, building, or other delivery area
With household members, neighbors, building staff, or other persons who may have received the package
With the applicable shipping carrier for additional delivery information

We will review the available delivery information and determine the appropriate next steps based on the circumstances.

9. Failed Delivery or Returned Packages

If a package is returned to us because of an incorrect or incomplete address, failed delivery attempt, refusal, or inability to receive the package, we will contact you when appropriate.

If you request that a returned package be reshipped due to an address error or failed delivery not caused by Mindkeeda, additional shipping charges may apply.

If a refund is applicable to a returned package, it will be handled in accordance with our Return & Refund Policy.

10. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at hello@mindkeeda.com with your order number and details about the issue.

We will review the matter and assist with the appropriate resolution in accordance with our Return & Refund Policy.

11. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at hello@mindkeeda.com.

We cannot guarantee that an order can be changed or canceled after it has entered processing or has been shipped.

If a cancellation is accepted after payment has been received, any applicable refund will be handled according to our Return & Refund Policy.

12. Contact Information

If you have questions about shipping, delivery, tracking, or your order status, please contact us:

Brand Name: Mindkeeda
Website: www.mindkeeda.com
Email: hello@mindkeeda.com
Phone: +1 312-219-8982

Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM Central Time (CT)